We offer FREE Kamaʻāina Shipping to Hawai'i residents on any order over $15. (If you experience issues with this option, please email us at firstname.lastname@example.org or text us: 831-218-5439 M-F 8am HST to 4pm HST for help).
*please note, we do not deliver to residences on island. Kama'aina orders will be sent via USPS (takes around 1 day for O'ahu / 2 days for other HI islands) even if the local delivery option is selected.
DUE TO EXTREMELY HIGH ORDER VOLUME, HOTEL DELIVERY WILL RESUME SUMMER 2022. MAHALO FOR YOUR PATIENCE.
We offer FREE Delivery to any hotel on O'ahu. If the option does not show for you, just leave us a note with your order or send an email to email@example.com and we will refund the shipping cost from your order.
Hotel Delivery Schedule: Mondays and Thursdays from 12-7pm HST.
- Orders made by Sunday will go out Monday, and orders made by Wednesday will go out on Thursdays. Please note that we do not deliver orders that only include "add-ons" (ex: 1 Rehab Balm). Single products can currently be purchased at Down To Earth Kailua and Local Motion Surf Shops.
US and International Shipping
US Orders above $75USD ship free. We ship with a flat rate fee of USD$5.95 for all orders within the US, and discounted shipping worldwide.
We ship globally, normally within two business days once order has been placed (may increase during high volume times and promotions) Monday to Friday 8:30 AM - 4:30 PM (HST), via United States Postal Service through their Ground/ Surface delivery services, unless otherwise requested.
All orders receive automatic package tracking, please ensure your email is provided at checkout. We are not responsible for any duties/taxes/levies imposed by local governments or import agencies for US or International orders.
We are not responsible for missing packages where address information has been incorrectly entered through the ordering process, or for packages damaged in transport.
Please Note: If address provided is not verified by USPS and is returned to Surf Soap®, the customer will be responsible for any additional shipping costs to have the package mailed again.
- USA: Approximately 4 days following shipment notification
- Hawaii: Approximately 1-3 days, depending on location
- International: Approximately 4 - 6 weeks, depending on location
Free shipping is calculated at checkout when you spend over USD$75.00 calculated after discount codes but before taxes, for US orders only. Minimum USD$75 spend, does not include Gift Cards as they are not included in calculating shipping rates.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. Additionally, you may receive your shipping details via SMS if you choose to include your phone number on your account.
Additions or Cancellations
To avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. That being said, we know that mistakes happen. If you have forgotten to add something to your order or you wish to change it, please email us immediately at firstname.lastname@example.org. Choosing to contact us via social platforms (Instagram, Facebook, etc.), will not guarantee that your request will be received. And, as we are not able to add items to an existing order, the order will be cancelled and the customer will be responsible for submitting the order again.
Please Note: If the order has already been processed, then cancelling the order will not be possible.
If you wish to cancel your order completely, you must contact us within 24 hours by email: email@example.com. The order can only be cancelled if it has not been shipped. If the order has been shipped, then the order will stand and cannot be cancelled, and no refund will be issued.
Surf Soap® reserves the right not to ship and cancel an order for any reason.
Incorrect, damaged or lost goods
If we shipped the wrong item to you by mistake, please contact us within 5 business days of receipt at: firstname.lastname@example.org. We will ship the correct item at no additional cost.
If you received damaged products, save all contents and packing material and contact us within 5 business day of receipt at: email@example.com. Please provide your order number, and a photo of the damaged product and shipping materials to ensure speedy customer service response time.
Failure to contact us within 5 business days voids any responsibility we may have had.