Contact & FAQ

Contact

Contact us 24/7 at: hello@surfsoap.com.

For order inquiries: orders@surfsoap.com.

Customer service inquiries: mia@surfsoap.com

Call/text +1 (831) 218-5439 - Our office hours are 0900-1700 HST. 

We are available via Instagram DM and Facebook Messenger as well; 0900-1700 HST. We look forward to hearing from you!

HELP PAGE

Please click the link above for quick answers to any issues you may have. 

 

Frequently Asked Questions

  • How Do I Use Surf Soap All In One?

Remove bar from tin and rub in hands to create a lather. (Remember, this product won't lather as much as normal shampoos). You can also lather it in circles on your scalp. Place bar back in tin and allow to dry on its side. Scrub as normal, and rinse well. Follow with Rehab Balm or a spritz of your favorite oil.

  

  • How Long will an All In One Bar Last?

1 bar will last the average surfer, diver, or van-lifer about 30 washes, or the equivalent of 2 bottles of 12oz All-In-One cleanser.

 

  • Are Surf Soap Products Color Safe?

Yes - all of our products are gentle and formulated to be color safe.

  • Why is my order packed with packing peanuts?

We use recycled and biodegradeable packing peanuts - they dissolve in water :) 

  • Why Doesn't Surf Soap Come in Bright Colors?

We choose not to use synthetic or natural colorants in our bars because from the ground up, our priority is ocean-safety, and most of these colorants haven't been tested or have tested negatively for marine impact. So we choose to use natural colorants like hibiscus that not only color and scent our bars, but improve the strength of your hair.

 

  • Can I Buy Surf Soap at my local shop?

Visit our Stockists Page to find out if we're carried in a shop near you. We would love to be in your local surf shop! Please contact us for more information about selling Surf Soap.  

 

  • Where Can I Find More Info About Ingredients?

See the ingredients page at the bottom of the home page, or Subscribe to our newsletter to receive updates about news and research related to our ingredient processes.

  • Why Doesn't Rehab Balm come as a bar? 

The ingredients needed to harden conditioner into bars present two problems - most aren't ocean or hair friendly as a conditioning agent. The second problem is that most of them aren't effective. They either leave hair dry, or weighed down. Due to this, we formulated a creamy balm that soaks in and doesn't leave hair feeling gross. We also utilize natural conditioning agents and we don't have to rely on synthetic ingredients. Trust us, your hair will thank you. 

  • Do You Offer Samples?

Currently, we do not offer samples. We will soon be sold in surf shops across the country, but until we find a cost-effective and sustainable solution for everyone, we choose not to offer samples at this time. Occasionally we do have some available, leave us a note with your order and we'll toss one in if we have some :)

  • How Can I Participate in SS Events?

We post events on our Facebook and Instagram pages, head on over to see when the next jam is!

  • How Long Does Shipping Take?

We ship via USPS First Class Mail as this is the most eco friendly way to ship our products. We ship as quickly as possible, typically within one - three days, Mon - Fri 0900-1700 HST.

  • Do You Ship Internationally?

Yes, additional shipping charges may apply.

  • What is RIPLOS?

Come back soon for updated information on our RIPLOS program